Introduction: At Royalties Health Care Services, our goal is to provide compassionate, high-quality health care while maintaining the highest standards of ethics and professionalism. This Health Care Policy and Disclosure document is designed to ensure transparency and inform all stakeholders—patients, families, and caregivers—about the principles that guide our practices.

Scope of Services: We offer a wide range of health care services designed to meet the needs of individuals requiring support at home. These services include, but are not limited to, personal care assistance, medical support, housekeeping, transportation, and companionship. Our services are delivered by trained professionals who are dedicated to improving the quality of life for our clients.

Patient Rights and Responsibilities:

• Right to Confidentiality: All personal health information is protected under applicable laws, including HIPAA (Health Insurance Portability and Accountability Act). We ensure that all client information is kept confidential and only shared with authorized parties.
• Right to Quality Care: We are committed to providing care that meets or exceeds industry standards. Our services are designed to promote the health, dignity, and well-being of our clients.
• Client Participation: Patients have the right to be fully informed about their care plan and to make decisions regarding their treatment.
• Right to Voice Concerns: Clients are encouraged to voice concerns or complaints without fear of retaliation. We will work to resolve any issues promptly and in accordance with our policies.

Caregiver Responsibilities:

• Professional Conduct: Caregivers are expected to perform their duties with professionalism, compassion, and respect for the client’s privacy and dignity.
• Compliance with Care Plans: Caregivers must adhere to the care plan set forth by the supervising medical professional or case manager.
• Confidentiality: Caregivers are required to maintain confidentiality regarding client information, both during and after their employment.

Billing and Payment:

• Billing Transparency: Clients will receive clear and itemized bills for the services provided. Our billing cycle is on a monthly basis, and payments are due within 30 days of the invoice date.
• Insurance Coverage: We work with a variety of insurance providers, but it is the responsibility of the client or their family to verify the coverage and ensure that services are covered under their plan.
• Payment Methods: We accept payments via credit card, check, and electronic transfers.

Disclosure of Services:

• Service Limitations: While we strive to provide comprehensive care, our services are limited to non-medical home care. We do not offer medical services such as surgery or hospitalization.
• Third-Party Providers: In some cases, we may partner with third-party providers for specialized services, such as transportation or medical equipment. These providers are vetted to meet our standards, but we do not assume responsibility for their actions.
• Emergency Care: In case of an emergency, clients are advised to seek immediate medical attention through emergency services (911) rather than relying solely on our caregivers.

Termination of Services:

• Notice of Termination: Either party (client or Royalties Health Care Services) may terminate the caregiving agreement with written notice. Notice of termination must be given at least 7 days in advance.
• Unpaid Balances: Clients who terminate services with outstanding balances will be expected to settle their dues prior to discharge.

Health and Safety Guidelines:

• Personal Protective Equipment (PPE): Caregivers are required to use appropriate PPE as necessary to protect themselves and the client, especially in the case of contagious illnesses.
• Health Screenings: All caregivers undergo regular health screenings, including background checks and TB tests, to ensure they are fit to provide care.
• Infection Control: Our agency adheres to strict infection control protocols to minimize the risk of communicable diseases in the home care setting.

Amendments to the Policy: This policy may be updated from time to time. All amendments will be communicated to clients and caregivers in a timely manner, and the most recent version will always be available upon request.

Conclusion: Royalties Health Care Services is committed to providing excellent care in a professional and respectful environment. By ensuring clear communication, transparency, and adherence to ethical standards, we strive to create a trusting and safe space for both clients and caregivers.

For any questions or concerns about our health care policy, please contact us at [Your Contact Information].